PAYMENT
ENSLAVED DESIGN ONLINE
We accept PayPal, Credit Card (through the PayPal interface) and Direct Deposit as forms of payment.
ENSLAVED DESIGN PRINTABLES
Available immediately on checkout – if you do not receive a link to your file via email, please login to your account and check the order – a link to your purchase should be available here.
ENSLAVED DESIGN CUSTOMISABLES
A job number will be allocated to an order when funds have cleared through the ENSLAVED DESIGN bank account. For the fastest possible turn around and to secure stock at the point of order, please select Credit Card / PayPal as your payment method.
Please allow 5 working days from payment clearance / job number creation for your finished files to uploaded and made available to you.
DESIGN + PRINT
Our partner printer advises of an up to 14 working day wait time from approval of proof
For detailed updates on your orders progress, please login to your account and check the order status. If you are concerned at any time please contact us.
ENSLAVED DESIGN CONTRACT CUSTOMERS
ENSLAVED DESIGN requires a 20% deposit before a job number is assigned to custom projects. Work begins after a job number has been assigned.
Settlement of the balance is required prior to finished artwork being supplied or handover of web related material.
Payment can be made via PayPal invoice (on request, fees apply) and Direct Deposit. For international clients we recommend requesting a PayPal invoice or selecting the “Pay Anyone” feature inside PayPal. Note that clients are liable for all currency conversion or usage fees – failure to pay fees will result in delays when issuing final artwork.
If a client is unhappy with the end result of design, a refund of the 20% deposit will be issued – final artwork will not be provided. Rights to any web related property acquired by ENSLAVES DESIGN during the project will be retained.
PRICING
Prices listed on the ENSLAVED DESIGN online store and ENSLAVED DESIGN contract customer invoices do not include GST. All prices are subject to change without notice.
YOUR FINISHED FILES
Once your payment has been cleared through the ENSLAVED DESIGN account, a job number will be assigned to your order and work will begin.
Please allow 5 business days from when ENSLAVED DESIGN receives payment, for your artwork to be completed and uploaded. For the fastest possible turn around please select Credit Card / PayPal as your payment method at checkout.
Customers will be notified of job completion via email, as well as a note on the order. This communication will contain the download link and any relevant printing instructions.
PRINTING
The ENSLAVED DESIGN press house is a third party. Please allow 14 working days from the approval of proofs for your printing to arrive.
Delivery is via courier service. Customers can issue an Authority to Leave in the comments of an order – customers retain responsibility for the safety of goods left when an Authority to leave is issued.
INSPECTION
Customers should examine the print work upon receipt. ENSLAVED DESIGN is not be responsible for mis-delivery, shortage, defect or damage to the products unless the purchaser notifies ENSLAVED DESIGN within seven (7) days from the date of confirmed delivery.
RETURNS
CHANGE OF MIND
Due to the custom nature of printed products – after proof approval has been accepted printing cannot be returned for a credit. If a customer changes their mind during the proofing process an administration fee of 20% of the purchase price will be retained to cover ENSLAVED DESIGN for work already completed, our third party printer for preparations to the file and other associated fees and charges.
INCORRECT SUPPLY
ENSLAVED DESGIN in conjunction with our third party printer, will correct any issues relating to the incorrect supply of goods as quickly as possible. If the error is deemed to have occurred on ENSLAVED DESIGNS side of the transaction, return transport and replacement goods can be issued or the order can be cancelled with payment being refunded in full.
FAULTY GOODS
ENSLAVED DESIGN warrants printing will be free from any defect in materials or workmanship upon purchase.
If a defect in material or manufacture is found during inspection, ENSLAVED DESIGN will either replace the product or refund a portion of the cost equivalent to the damaged or defective job.
Physical goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.